سياسة الاستبدال واالاسترجاع

Return and Replacement Policy As soon as you purchase, or register your account on Thalathat or log into it, you agree to abide by these terms. In case you are not satisfied with the product, you can return it within 24 hours from the date of receipt from the shipping company, with the payment of a 27 Riyal shipping fee, provided that the product has not been used, is intact, and in its original condition, with all accessories, original packaging, and not used or opened. For electronic products, you can exchange within 3 days from the date of receipt from the shipping company, with the payment of a 27 Riyal shipping fee, provided that the product has not been used, is intact, and in its original condition, with all accessories, original packaging, and not used or opened. Exemptions: - If you receive an incorrect/wrong product, no additional shipping fee will be charged, and the store will cover it. - We bear the human error in placing a wrong image of another product or a different name or other mistakes, and the product will be returned and exchanged without additional shipping fees, provided it has not been used or opened by the customer and is returned in its original condition. - In case of return or cancellation for other reasons (customer needs to exchange the product, customer’s desire changed generally, or product not received), a fee of 27 Riyals will be charged. - Customized products ordered specifically for the customer (whether written on or tailored for a customer) cannot be exchanged, returned, or canceled. - Returns or exchanges of shipments that are not within the exemptions are subject to the return conditions of the shipping company (return through one of the branches) provided the period has not passed. - In case of exchange, a shipping fee of 27 Riyals will be charged from the store to the customer, in addition to previous shipping fees. - Shipping fees and cash on delivery service fees are non-refundable in case of product return or exchange. - When preparing to return the product, it must be in its original condition with all accessories, instruction booklet, and original packaging. - Returning or exchanging defective products is through the agent directly. - When returning a product after the grace period, the product will be checked, and if it is under warranty and the defect is confirmed, the customer will be compensated with a new product, with the customer bearing the shipping cost. A shipping label will be sent to the customer, who must deliver the product to the shipping company within 3 days of the label being sent. The delivery method will be agreed upon with the customer and the customer service team according to each city’s policy and where the product was purchased. The label will be canceled if the customer does not deliver the product to the shipping company within this period. - The return shipment process to the store takes from 2 to 14 working days maximum. - The inspection of returned products by the inspection and maintenance department takes from 5 to 14 working days. - Products that have been opened will not be replaced or returned unless a manufacturing defect is proven. Note that products that are non-returnable or non-exchangeable include anything that violates or falls outside the warranty conditions such as: (misuse, damage, breakage, opened product in non-original condition, failure to follow operating instructions, water damage if not water-resistant, external repairs, complete or partial device malfunction due to incompatible accessories). - No warranty is provided on devices repaired in the store unless stated on the invoice. To request a return or exchange, contact via WhatsApp after filling out the form below; responses will be within 48 hours: Customer Name: Order Number: Returned Product: Number of Pieces: Reason for Return: 966509800226+ - No response will be given to any message that does not include complete information in the above form. - The refund process takes from 2 to 14 working days from the arrival of the shipment to the store. - The customer has no right to claim anything if the period specified above has passed. - Responses to your messages will be within 48 hours.